Service management
that actually makes sense.

Incidents, SLAs, contracts, projects and customer portal — unified in one platform built for MSPs and internal IT teams.

Incident & Problem Management

Live SLA clocks, priority matrix, automatic escalation and root-cause tracking.

Service Requests & Changes

Pre-approved request catalogue, CAB workflows and rollback planning built-in.

Smart Notifications

Auto-email on open and assign — templated per ticket type, sent automatically.

Knowledge Base

Create KB articles directly from resolved incidents with one click.

ARCHBiT

Create your workspace

Set up ARCHBiT for your team in under 2 minutes

Plan

Company

Account

Choose your plan

Internal IT

CHF 8/seat/mo

ITSM for internal IT departments. No customer billing.

Professional

CHF 11/seat/mo

Full MSP platform with packages, contracts and customer portal.

MSP Staff Seats — CHF 11/seat/month

× CHF 11 = CHF 11/mo

Add-on Features

Project Management

Gantt, tasks, time log, MS Project import

+CHF 3/seat

Resource Management

Staff scheduling & on-call (Pikett)

+CHF 2/seat

Ticket Automation

Auto-close, email triggers on ticket events

+CHF 3/seat

Demand Management

Demand pipeline, team voting, convert to project

+CHF 2/seat

Change Management

RFC/CAB workflow, formal change control

+CHF 1/seat

Knowledge Workspace

Wiki spaces, knowledge base and internal docs

+CHF 5/seat

1 seat × CHF 11CHF 11

Total per monthCHF 11

Billed monthly · Cancel anytime

Already have a workspace? Sign in →

ARCHBiT · support@archbit.ch

Terms·Privacy·DPA

Service managementthat actually makes sense.

Create your workspace

Service management
that actually makes sense.