Service management
that actually makes sense.

Incidents, SLAs, contracts, projects and customer portal — unified in one platform built for MSPs and internal IT teams.

Incident & Problem Management

Live SLA clocks, priority matrix, automatic escalation and root-cause tracking.

Service Requests & Changes

Pre-approved request catalogue, CAB workflows and rollback planning built-in.

Smart Notifications

Auto-email on open and assign — templated per ticket type, sent automatically.

Knowledge Base

Create KB articles directly from resolved incidents with one click.

ARCHBiT

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