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COMPLETE ITSM PLATFORM

The service management
platform that actually makes sense.

Incidents, SLAs, contracts, projects — one platform, built by engineers who got tired of context-switching.

OUR STORY

We built this because we lived the struggle.

Every MSP engineer knows the feeling — juggling three tools, losing context mid-ticket, missing an SLA buried in a spreadsheet. ARCHBiT exists because we refused to accept that.

WITH ARCHBIT

Order out of chaos.

One platform. Ticket, time, contract and customer context always together.

PLATFORM

Everything you need.
Nothing you don’t.

Nine integrated modules. One workspace. One source of truth.

PRICING

One base plan.
Add what you need.

Start with the plan that fits your team, then bolt on the modules you use. From CHF 8 per seat.

Live · 24 incidents resolved today · SLA 98%
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🇨🇭 Built-in localisation · EN/DE/FR All-in-one · Tickets to invoices Swiss-hosted · GDPR & FADP compliant
TICKET MANAGEMENT

Every incident.
Full context.

SLA timer, customer history, work notes and email replies — all in one timeline. No tab-switching to find context.

  • Live SLA countdown with breach alert
  • One-click email reply to customer
  • Billable time tracking per ticket
  • Checklists, attachments & custom fields
INC-2041
VPN dropping for all remote staff
Acme Corp · Sarah K.
Critical
INC-2042
Email server rejecting inbound
TechCorp AG · Mike R.
High
INC-2043
NAS storage at 97% capacity
Ritter & Partner · Sarah K.
High
INC-2044
SSL certificate renewal required
DataVault SA · Chris B.
Medium
INC-2045
Outlook sync fails after update
MegaSoft GmbH · Kim L.
Medium
INC-2046
Printer offline in accounting
Calenberg Systems · Tom V.
Low
INC-2047
New user onboarding request
TechCorp AG · Sarah K.
Low
INC-2041
VPN dropping for all remote staff
Acme Corp · Sarah K.
Critical
INC-2042
Email server rejecting inbound
TechCorp AG · Mike R.
High
INC-2043
NAS storage at 97% capacity
Ritter & Partner · Sarah K.
High
INC-2044
SSL certificate renewal required
DataVault SA · Chris B.
Medium
INC-2045
Outlook sync fails after update
MegaSoft GmbH · Kim L.
Medium
INC-2046
Printer offline in accounting
Calenberg Systems · Tom V.
Low
INC-2047
New user onboarding request
TechCorp AG · Sarah K.
Low
MegaSoft GmbH
Enterprise MSP
CHF 4,200/mo⚠ Jun 2026
Calenberg Systems
Monitoring + Helpdesk
CHF 2,850/mo⚠ May 2026
TechCorp AG
Enterprise MSP
CHF 5,100/moSep 2026
DataVault SA
Cloud Backup
CHF 1,890/moOct 2026
Ritter & Partner
Full Managed IT
CHF 3,400/mo⚠ Jun 2026
Gruber Consulting
Full Managed IT
CHF 3,200/moAug 2026
MegaSoft GmbH
Enterprise MSP
CHF 4,200/mo⚠ Jun 2026
Calenberg Systems
Monitoring + Helpdesk
CHF 2,850/mo⚠ May 2026
TechCorp AG
Enterprise MSP
CHF 5,100/moSep 2026
DataVault SA
Cloud Backup
CHF 1,890/moOct 2026
Ritter & Partner
Full Managed IT
CHF 3,400/mo⚠ Jun 2026
Gruber Consulting
Full Managed IT
CHF 3,200/moAug 2026
CONTRACTS & BILLING

Revenue visibility.
Zero surprises.

Build service packages from reusable components. ARCHBiT tracks time against them and generates invoices automatically.

  • MRR dashboard with renewal alerts
  • Time-to-billing in under an hour
  • Profitability analysis per contract
  • Build packages from service components
PLATFORM

Everything you need.
Nothing you don't.

Incident & Problem Management
Live SLA clocks, priority matrix, auto-escalation and root-cause tracking with full audit trail.
Service Requests & Changes
Pre-approved catalogue, CAB workflows, rollback planning and full RFC lifecycle management.
Projects & Resource Planning
Kanban & Gantt views, time tracking, resource utilisation, budget control and milestones.
Contract & Billing Management
MRR tracking, renewal alerts, profitability analysis, time-based billing and Stripe integration.
Customer Self-Service Portal
Branded portal per customer to submit tickets, track status, view contracts and rate service.
Asset Management & CMDB
Full asset lifecycle, warranty tracking, software inventory and configuration item relationships.
Demand Management
Capture, vote on and prioritise customer demands. Convert approved demands directly into projects.
Dashboards & Analytics
Customisable dashboards with SLA compliance, team performance, trends and profitability metrics.
Knowledge Base
Create KB articles directly from resolved tickets. Full-text search, categories and customer access.

Use ARCHBiT with the tools you already have

Microsoft 365
Email, calendar and SSO via Entra ID
Stripe
Automated billing and payments
Google / Outlook
Calendar sync and email integration
Webhooks / API
Connect any tool via REST API
PRICING

One base plan. Add what you need.

Start with the plan that fits your team, then bolt on the modules you actually use.

Internal IT
CHF8/seat/mo
ITSM for internal IT departments. No customer billing or MSP overhead.
  • Incident & problem management
  • Live SLA clocks & breach alerts
  • Service request catalogue
  • Asset management & CMDB
  • Dashboards & analytics
  • Knowledge base
  • Microsoft SSO & Entra ID
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FOR MSPs
Professional
CHF11/seat/mo
Full MSP platform with service packages, contracts and customer portal.
  • Everything in Internal IT
  • Contract & billing management
  • Service packages & MRR tracking
  • Customer self-service portal
  • Stripe payment integration
  • Multi-tenant management
  • Profitability analytics
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We built this because
we lived the struggle.

Every MSP engineer knows the feeling — juggling three tools, losing context mid-ticket, missing an SLA because it was buried in a spreadsheet. ARCHBiT exists because we refused to accept that.

Without ARCHBiT
  • — Tickets in one tool, time in another, contracts in a spreadsheet
  • — SLA breaches discovered hours after they happened
  • — Customers calling to ask for status updates
  • — Monthly billing takes a full week of reconciliation
  • — New engineers take weeks to be productive
With ARCHBiT
  • ↗ One platform — ticket, time, contract and customer context in a single view
  • ↗ SLAs enforced automatically, breaches escalated before they happen
  • ↗ Customer portal shows real-time status — zero unnecessary phone calls
  • ↗ Time tracking links to contracts — billing runs in under an hour
  • ↗ New engineer productive in a day — everything is structured and findable
Structure over chaos
Every ticket, contract and customer has a defined place. No free-form notes in email threads. Structure is what lets teams scale without losing their minds.
SLAs are promises
An SLA is a commitment to a customer. We treat it that way — automated enforcement, real-time visibility and historical reporting. Not a spreadsheet checkbox.
Context travels with the work
When a ticket escalates, the next engineer gets full history, customer context, previous actions and related assets. Not a blank screen and a name.
Built for how MSPs actually work
Not adapted from a generic helpdesk. ARCHBiT was designed for the MSP model — multi-customer, contract-driven and SLA-governed from day one.

MSP or internal IT — bring order to the chaos.

Whether you support external customers or internal users — ARCHBiT works for both. Up and running in minutes.

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